On November 25, 2025, Excellent Home Care Services, LLC (“Excellent”) discovered that an employee’s email account had been accessed by an unauthorized third party for a brief period. Based on the information available, this incident would only have affected individuals residing in Bronx, Kings, Nassau, New York, and Queens counties. Upon discovery, Excellent secured the account and began an investigation, with external support, to determine what information may have been involved. Although Excellent was able to identify the type of files that could have been accessed, it was not possible to determine how many files were viewed. As a result, and out of an abundance of caution, Excellent is notifying all individuals whose information may have appeared in those files.

 

The information that may have been involved includes full name, address, phone number, date of birth, gender, Social Security number, Medicare or Medicaid number, and certain medical information related to an individual’s plan of care, such as diagnoses, medications, or plan of care documentation. Not all data elements were present for every individual.

 

Following this incident, Excellent took additional steps to enhance the security of its systems. These measures included resetting credentials, restricting access, and reviewing and updating Microsoft 365 security settings. Excellent also implemented enhanced access controls, geographic restrictions, and improved monitoring tools. In addition, Excellent conducted a review of its email and data security practices, updated relevant policies and procedures, and provided additional staff training focused on privacy and cybersecurity awareness. These steps were taken to help reduce the risk of a similar incident occurring in the future.

 

Written notification letters regarding this incident were sent to affected individuals on December 17, 2025. Individuals are encouraged to remain vigilant against potential misuse of their personal information, to monitor financial and credit account statements for suspicious activity, and to consider using the identity monitoring services that Excellent is offering at no cost. Individuals who believe they may have been affected or who have questions or concerns may call Excellent’s incident response hotline at 1-833-918-6974, available Monday through Friday from 8:00 a.m. to 5:30 p.m. (Eastern Time).

 

Excellent Home Care Services takes the protection and proper use of protected health and personal information seriously and remains committed to safeguarding patient privacy.